Refund policy

We want you to love your On a Whim purchase. If something isn't right, here's how we can help.

 

Gift & Boutique Items: Returns and exchanges are accepted within [14] days of delivery for unused items in original condition with tags attached. [Sale items are final sale.]

 

Spirit Wear & Custom Orders: Because spirit wear is custom-designed and produced to order, all custom and team spirit wear sales are final. Exceptions are made for manufacturing defects or printing errors - please contact us within [7] days of receipt with photos of the issue.

 

How to Start a Return: Email [email] with your order number and reason for return. We'll send instructions for returning your item.

 

Refunds: Approved returns are refunded to your original payment method within [5-10] business days of us receiving the item. Shipping costs are non-refundable.

 

Damaged or Incorrect Items: If your order arrives damaged or incorrect, contact us within [7] days with photos - we'll make it right with a replacement or refund.